Frequently Asked Questions
Q: Do I need an account to place an order?
Yes. Pressley Paper Co. serves approved business customers. Please submit a Wholesale Account Request to begin.
Q: Can I place an order directly on the website?
Orders are submitted through your approved account portal. Once submitted, our team reviews and confirms availability, pricing, and delivery scheduling.
Q: Is pricing available online?
Pricing is customized based on volume, frequency, and product mix. Pricing is visible to approved customers upon login.
Q: Is there a minimum order requirement?
Minimums may apply depending on delivery area and product type. Your account representative will review this during onboarding.
Q: What types of businesses do you serve?
We serve restaurants, catering companies, healthcare facilities, schools, daycares, property management companies, janitorial services, churches, and commercial organizations.
Q: What if an item is out of stock?
In the event of manufacturer backorders or supply chain delays, we may offer comparable alternatives of equal or greater quality.
Q: Do you offer bulk or pallet pricing?
Yes. Volume-based pricing is available for qualifying customers.
Q: What areas do you deliver to?
We currently serve the DFW and surrounding Texas areas. Expanded service areas may be available upon request.
Q: How often can we schedule deliveries?
Delivery schedules are customized based on account needs — weekly, biweekly, or as needed.
Q: Do you offer emergency or rush deliveries?
We do our best to accommodate urgent needs based on product availability and route scheduling.
Q: What payment methods do you accept?
Approved customers may pay via ACH, credit card, or approved net terms.
Q: Do you offer net terms?
Net terms are available upon credit approval.
Q: How do I become tax exempt?
Provide a valid resale or exemption certificate during account setup.
Q: What if I receive damaged or missing items?
Please report shortages or damage within 48 hours of delivery for resolution.
Q: Can I return products?
Due to the nature of sanitary and paper goods, returns may be limited. All returns require prior authorization.
